Integration Index:Applied audit for integrating business systems
One view. Total alignment.
The Integration Index provides a clear, practical view of how your business operates in practice, across people, systems, and decision-making.
It goes beyond documentation to understand the reality of how work is actually carried out, where systems align, and where gaps, duplication, or risk exists.
What it is
The Integration Index is an applied audit and assessment that takes a comprehensive view of your business, including:
- Health & Safety
- Human Resources/Employment
- Quality and operational systems
- Governance and leadership
- Psychosocial safety and wellbeing
Rather than assessing these areas in isolation, the focus is on how they work together, and how they influence real outcomes.
The Integration Index can be delivered in different ways, depending on where your business is starting from and what you are working towards.
Whether you need a high-level view, preparation for prequalification, or a more detailed assessment, we tailor the approach to suit your context.
These options can be delivered independently or combined, depending on your needs. they can also form part of a broader Integration & Capability Cycle (ICC) approach.
How it's different
Traditional audits often focus on documentation and compliance alone.
The Integration Index takes an applied approach, looking at:
- how systems are implemented in practice
- how people understand and apply processes
- how decisions are made day-to-day
- how effectively your processes support real work
We also consider how system influences such as demand, resources, clarity, coordination, and environment shape behaviour and performance.
Our approach is tailored to your business, industry, and people. While we draw on recognised frameworks such as ISO standards, SafePlus, and ACC AEP criteria where relevant, these are applied in a way that reflects how your business actually operates. Not as a one-size-fits-all model.
This provides a more accurate and useful picture of how your business is operating.
A key focus is understanding where variability exists and where it could lead to failure: bottlenecks, workarounds, and mismatches between plan and practice.
When it's useful
The Integration Index is particularly valuable when you want a clear view of how your business is actually operating, not just how it is documented.
It's a tool for when:
- responsibilities and ownership are becoming unclear
- systems feel disconnected or difficult to apply
- you are preparing for growth, change, or external review
- you want to move beyond compliance and strengthen capability
How it fits
The Integration Index can stand alone as an applied audit, providing an independent and practical view of current performance.
It is also commonly used as a starting point for broader work, helping to identify where capability needs to be strengthened and how improvements can be embedded over time.
Strong businesses understand the reality of how their systems function day-to-day. The Integration Index provides that clarity, supporting better decisions, stronger capability, and more confident performance.
The Integration Index forms the first stage of our Integration & Capability Cycle (ICC), which brings together assessment, capability development, and ongoing improvement.